World Health Organization
WHO is the directing and coordinating authority for health within the United Nations system. We worked with them to create a platform that worked both as an institutional portal for the African Health Observatory, but also as a tool to manage, represent and publish several health related indicators.
Tollpost is one of Norway's largest logistics company, and has over 220 employees using a SugarCRM based tool to manage sales, complaints, and several other key business areas such as opportunities.
Reebok is a part of the Adidas group, and is one of the best known fitness and training brands in the world. Together, we've built a Sugar based solution that maintains and builds strong relationships with rock star athletes and partners (some are really rock stars) through many channels, including social, email, sms and yes, even in-person!
UZO, a Portugal Telecom brand, was created for those mobile users who value simple, practical and economical solutions. As a simple and transparent company, it required a simple and transparent contact center. Thus, SugarCRM and DRI were the choices to implement a tool that allows the company to service all the customer requests without missing a beat.
InFiber AS is the leading Norwegian provider of fiber optical communications solutions for the operator market. We've built them a Portal + CRM solution that helps them manage contractors and the physical installation of fiber optics cables.
Chronopost International partners with businesses which want to benefit from the express delivery of goods throughout the Portuguese territory and in more than 230 countries. They rely on a custom built CRM and internal process manager that integrates a wider set of business applications and links to a Drupal based website, that works as an institutional portal and a selfcare application for customers.
Galp is an energy company that explores, develops and produces oil and natural gas in four continents, providing daily energy to millions of customers. Along with DRI, and using a variety of Open Source technologies, Galp created a sustainable mobility project called Galpshare.
There are thousands of companies out there that are possibly innovative, possibly commercially viable in a big way, possibly the next big thing. The CRM Idol contest was built to give them a chance to shine in front of the most influential people in the CRM/SCRM world. And we built a Drupal based platform to support the community that breeds around it!
MEO is Portugal’s largest mobile operator. Innovation and customer orientation are MEO's main lines of action. We’ve crafted a customer portal that links back to a SugarCRM implementation that helps selected customers act as PR’s for the brand, giving SIM cards and collecting rewards as they are topped up.
TekMiL is a Language and Communications solutions company that provides multilingual services and business training courses for a number of Finland’s largest companies as well as small and medium size family run enterprises. We’ve helped them by building a CRM and schedule, payroll and expenses management tool, for internal and external usage.
With an increasing relevance in the life of the Portuguese, Controlinveste is one of the largest media groups in the country, with a presence in the press, radio, television and internet. The group uses SugarCRM for email, web and SMS campaigns, as well as general CRM practices.
The Center for Information, Mediation, and Insurance Arbitration is an entity that aims to provide information and alternative means for disputes between insurance companies and their customers. We’ve built them a process management platform, based on SugarCRM, that sees to it that nothing falls through the cracks!
A full scale web platform that allows an educational public foundation — A3ES — to have an online presence, both as an institutional portal and as a multi user process management tool, allowing for multiple stakeholders — agency staff, staff from universities, independent evaluators — to collaboratively engage in evaluating higher education institutions and study cycles.
Estradas de Portugal
Estradas de Portugal is the company that keeps most of the roads in Portugal working smoothly. A very large company, with several different departments spread out nationwide, and many, many employees. The organization also has a wide variety of customer touchpoints, and employed a SugarCRM based solution to ensure each customer interaction was handled in a uniform and efficient manner.
Agency for Administrative Modernisation (AMA)
The Portuguese Agency for Administrative Modernisation (AMA) is a public institution that aims to facilitate the relationship between citizens/enterprises and public administration and improve the efficiency of its services. We worked with them to provide a Sugar based application that would bridge several other applications, from different entities. A unique system that would help users find their way through a maze of tools to help different people with different needs.