Your ability to act as a coherent, compact company, largely depends on your business processes, and how well modeled they are against how you work. Business process modeling and workflows are very important in any business.
Flow charts, control flow diagrams, PERT diagrams, we’ve seen hundreds of them. We can help you all the way from process discovery, to modeling existing processes to implementing them in ways that will support your change and growth for years to come.
BPM software provides a way to integrate all the business processes of your company and the data they generate into information that can work towards helping you help your customers. If Bob handles a request for information about getting a duplicate invoice differently from Joe, you’re not gonna look good as a company.
Just like with other types of software, BPM should not be a closed application that people have to reach into with to insert data just for the fun of it — usually there’s no fun in it. Your business processes should be embedded into company adopted applications that are already serving a purpose. That’s where process should be happening.
Which is why we normally use CRM systems like SugarCRM for BPM projects. Your processes will flow better in an application that users like to use and that gives them information they need to carry out their tasks, and you’ll be able to relate to, and interact with customers in a more informed, relevant way — you’ll know everything that’s going on with them.
To cope with all this, BPM software has to be flexible and allow for a collection and later analysis of data. It needs to be able to scale well and keep up with evolving companies, business and processes.