More than a set tools or technologies, CRM should be seen by organizations as a way of life.
We can help you with all parts of a CRM project: from the high end, business minded consulting that determines exactly where and how CRM should be, to the analysis that converts that into a backlog of requirements, to development that makes it work just as designed. End to end!
We’re long time partners of SugarCRM. Sugar is the world’s leading Open Source CRM software. We’ve implemented over 250 SugarCRM projects in several industries, markets and company sizes.
Our projects go all the way from more classical approaches like lead management, to the opportunity cycle, customer support or to Social CRM projects, extending company business processes and allowing it to interact with customers in their own terms.
We’re experienced and have certified knowledge in all layers of the LAMP stack, and know Sugar upside down, inside out. We know where everything is, what you can and should do, and what you shouldn’t. More than SugarCRM Gold Partners, we’re a part of Sugar’s Open+ program, and have often been credited for work in the core of the platform.
In an increasingly commoditized world, can anyone really afford not to nurture relationships with their customers? Customer relationship management should be present, in some shape or form, across all the organization, all processes and employees, even when not in direct contact with customers.
But what is CRM? A lot of different things to a lot of different people. The fact that it needs to be everywhere in an organization spells out that we need at least two things for a successful implementation:
We have the consultancy knowledge and experience to help you figure this out.
We’ll make sure that no longer someone will be talking to a customer without full knowledge of what he’s been up to, because we’ll craft CRM to your users and business processes, giving you a unified view of your customers, and helping your organization speak as a team. The tools will take the shape of your business. Business processes will harness the power of CRM, that in turn will become a much more powerful weapon, leveraging all the knowledge the organization has on the customer.